FAQs

Is there any fee for returning the car in airport counters?

All vehicles off hired/returned in any of our airport counters will be charged an airport drop off fees. If you wish to avoid this drop off fees, rented vehicles can be returned to any non-airport branch locations between 08:00H to 17:30H (Saturday to Thursday). Presently the airport drop off fees is as follows: Muscat Airport – RO 3.00; Salalah Airport – RO 3.00

Do you provide chauffeur service?

Chauffeur Service is available only on request at RO 25/day for 8hrs

What about traffic violations?

Drivers are expected to abide with the traffic rules and regulations. For every traffic fine incurred will be charged to the hirer with additional 10% service charge.

What do we do in the case of a breakdown or Accidents?

Dollar Rent A Car offers you 24hr breakdown and roadside assistance. And In the unforeseen circumstances of your vehicle being involved in an accident please note that the vehicle should not be moved from the point of the accident or damage, except in the case where the damage is minor and the vehicle is causing an obstruction to the traffic. You will then call the police and remain with the vehicle in order to obtain a police report to be submitted to Dollar Rent A Car so that an Insurance claim can be made. Please notify our 24/7 toll free number - 800 70011 and they will facilitate any replacement vehicle that may be required.

Do I need to have an International Driving License?

All drivers must carry a locally accepted driving license. Hirers must hold a valid International Driving License from the country on whose passport the hirer is traveling. In the absence of an International Driving License customers are advised to obtain a Temporary Driving Permit upon arrival in the Sultanate before the commencement of rental.

What are the rental requirements?

All renters must be able to provide a valid driver’s license accepted in Sultanate of Oman, passport copy with visa page and a valid credit card with minimum 3-months validity at the time of rental.

What is the minimum age requirement for renting?

Renters must be 21 years old at the time of rental.

Can someone else drive a car that I rent?

Yes, an additional driver can be added on with a minimal charge provided that he/she fulfills all necessary requirements.

How can I locate the nearest Dollar rental location?

You can locate the nearest Dollar rental location in the "Locations” tab section of the website. Select "Locations," and select your destination from the pop-up window that appears. If you still need assistance please contact your local Dollar toll free at 800 70011 for assistance.

Can I reserve a specific make/model car?

The Company does not guarantee a specific make, model or color of the vehicle against any reservation. Should the specific car group/make/model not be available at the point of pick-up, the Company reserves the right to offer an alternate make/model within the same group.

Can I keep the rental vehicle for longer than agreed to in the rental contract?

If you would like to keep the vehicle longer than what is stated in the rental agreement, you must contact any of our offices to receive authorization and find out about additional costs you might incur.

What is the policy on off-road driving?

Off-road use is a violation of the rental agreement and is not allowed.

Are there any additional charges to be paid at the rental desk?

Other additional charges related to the rental includes: any Driving or Traffic Fine or Violation Charges imposed by Oman Traffic, Re-fueling Service Charge, Additional Driver Charge, Baby Seat and GPS Charges, Airport Drop off Charges, Delivery and Collection charges.

Is driving across border allowed?

Hirers must obtain permission to cross the border from any of the Dollar Rent A Car office after the payment of additional Insurance and other service charges. Dollar Rent A Car Oman has the sole discretion to accept or cancel any border crossing request.